Frequently Asked Questions
Everything you need to know about your INTENSE performance gear.
How long does shipping take for my sports equipment?
Orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy for athletic apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain items like compression shorts and swimwear are final sale.
Do you offer a warranty on INTENSE hardware and gear?
Yes, all INTENSE hardware comes with a 1-year limited warranty against manufacturing defects. This does not cover standard wear and tear from high-intensity use.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts, as athletic fits can vary between performance and lifestyle collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery progress.